Products purchased either in our physical stores or online can be returned within a maximum of 30 calendar days from the date of purchase.

Returns can be made in our physical stores by presenting the purchase receipt and the item you wish to return; it must be in its original packaging and in perfect condition. The refund will be issued at the time of the return, using the same payment method as the original purchase. We do not accept unpaid postage or cash-on-delivery shipments, and shipping or return costs will not be refunded.

For home delivery orders, the refund will be issued within a maximum of 7 days from the date the item is received back; once we have confirmed the item has arrived in perfect condition, we will process the refund using the same method as the original purchase.

The following products CANNOT be returned:

• Items that were specially ordered or customised for the customer upon request.
• Products that are not in their original packaging and in perfect condition.
• Installed products.

Right of withdrawal

Customers within the European Union have 14 calendar days from the date they receive their order to exercise their right to cancel their purchase.

To do so, you must inform us of your intention to exercise your right of withdrawal by letter or by using a withdrawal form, which must be sent by email or post:

ANURA DIGITAL S.C.

Calle Arquitectura 5, Torre 8, Planta 3, Módulo 8, CP 41015, Sevilla (Sevilla)

e-mail: info@sevillaintercambio.com

Please remember that you should never share your card details via email or social media.

PAYMENTS AND BILLING

PAYMENT METHODS

In our physical stores, you can pay by cash or credit/debit card.

In our online store, we offer payment by bank transfer, credit card, Bizum and PayPal.

INVOICES

If you would like an invoice when shopping in our physical stores, you can request one from our checkout staff at the time of payment.

If your purchase is online, register your details, including your tax ID (not required at registration); you can also select a different delivery address than the one saved in your details.

If you have already made a purchase and need the invoice, please request it via our email info@sevillaintercambio.com.

SHIPPING AND SHIPPING COSTS

You don’t need to register or have a User Account to place an order; you can check out as a guest.

Once you have made your purchase, you should receive a confirmation email that your order has been placed successfully. If you can’t find it in your inbox, please check your Spam folder.

The estimated delivery date is shown on each product page; however, if there is any change to this date, you will be notified by email. Delivery times are always calculated in business days and do not include Saturdays, Sundays or public holidays.

Shipping costs for products purchased through the website are €4.99 for orders up to €60; above this amount, shipping is free within Spain, except for the Balearic Islands, Canary Islands, Ceuta and Melilla.

Once entered, the system will show you the total shipping cost.

All products listed on the website will be delivered to your doorstep.

To cancel your order, please email us (info@sevillaintercambio.com) or call us as soon as possible (954790160). Once we receive your request, we will proceed to cancel the order, provided it has not yet left our premises.

ORDER, SHIPPING AND PAYMENT FAQ

Can an order be cancelled?
If you wish to cancel your order, please let us know as soon as possible in case it hasn’t been shipped yet; once it has been shipped, this will not be possible, and you would need to receive the goods and proceed as a return, in which case you would be responsible for the shipping costs. You will need to send us the completed right of withdrawal form. The refund will be issued using the same payment method you used.

Can an order be placed by phone?
No, orders can only be placed through our online shop.

Can several orders be combined into one?
You can only combine them if you haven’t received order confirmation yet; once confirmed, no changes can be made.

Can the order be sent to a different address than the invoice address?
Yes, by filling in this address in the corresponding field.

What should I do if I receive faulty or incorrect items?
Contact us via our email address, providing your order number and explaining what happened, and we will get in touch with you.

What should I do if my items arrive damaged or incomplete?
If the package arrives damaged or a parcel is missing, you must note this on the courier’s delivery note; otherwise, SEVILLA INTERCAMBIO will not be responsible for damaged goods or missing parcels. You must also report the issue within 24 hours to our contact email (info@sevillaintercambio.com), providing your order number, and we will get in touch with you.

Haven’t you received your invoice, or did you receive it incorrectly?
Please get in touch with us via email, providing your order number and explaining the issue, and we will resolve it as soon as possible.